Returns & Exchanges
Seven days to change your mind
Buying clothes you can't touch first takes some faith. So: if a piece isn't right, tell us within seven days of delivery and we'll exchange it or refund you. We arrange the pickup, you don't go to a courier office.
One policy: 7 days from delivery
Same on every page, every order, every piece. Exchange or refund, your choice.
What we can and can't take back
Returnable
- Unstitched and unworn pieces, in the packaging they arrived in
- Wrong size, exchange for another size if we still have it
- A fault in stitching, print or fabric, our mistake, our cost, always
- The wrong piece, or something damaged in transit, photo the same day and we replace or refund in full
- Simply not what you hoped for, you don't owe us a reason
Not Returnable
- Stitched or altered pieces, once it's cut, it's yours
- Worn or washed pieces, or anything with perfume, makeup or stain marks
- Anything raised after the seventh day, write to us anyway and we'll see what we can do
- Pieces bought in a final-sale drop, marked clearly at checkout
- Slight print-placement or shade variation, hand-printed lawn is never identical twice
The Process
Four steps, and we do most of them
-
Message us
WhatsApp or email your order number and what's wrong. A photo helps but isn't required unless the piece is faulty.
-
We confirm same day
Within business hours you'll hear back with a yes and, for exchanges, whether your size is still with us.
-
We collect it
Repack the piece with its dupatta and tags. Our courier picks up from your door, we cover the return delivery once per order.
-
Exchange or refund
Exchanges go out the day the piece reaches us. Refunds start the same day, once we've checked the piece.
Refunds
Money back in 7–10 business days
Counting from the day the piece reaches us and passes a quick check. Banks add their own day or two, we'll send you the transfer reference so you can see it moving.
Email customercare@mosmipakistan.com| Paid by Bank Deposit | 7–10 days |
|---|---|
| Paid Cash on Delivery | Bank Deposit to you |
| Exchange instead of refund | Ships same day |
Something isn't right? Tell us.
One message is all it takes to start. The same team that packed your order will sort it out, no forms, no ticket numbers.
Mon–Fri 10am–8pm · Sat 11am–6pm